Computer Support Services
Service That Cares
Our experienced and skilled support staff are available both remotely and on-site at your location
- The standard service contract is available Sunday-Thursday, 9:00 AM-6:00 PM, and can be upgraded to 24/7 coverage, every day of the week. The service covers network hardware and software faults, as well as coordinating and running software from various vendors (such as content filtering and antivirus updates).
- You can purchase contracts from us in the following plans:
Phone Support Contract – Phone support via our HELP DESK department (unlimited number of calls), as well as remote network support with no limit on service calls.
Work-Hour Bank – Purchase a set number of hours in advance based on expected annual usage. Each service call is deducted from the bank. If parts are needed, they are billed separately after client approval. We recommend adding the Phone Support Contract to this agreement as well.
Service Contract Without Parts – An annual contract covering all hours needed to resolve faults, including unlimited phone support and unlimited remote network support. Parts are billed separately after client approval.
Service Contract Including Parts – An annual contract covering all hours needed to resolve faults, including unlimited phone support and unlimited remote network support, and including replacement parts for workstations.
Outsourcing Agreement – A dedicated on-site technician, full-time or part-time, for general network management and repairs.
Advantages: A knowledgeable technician tailored to client needs. A substitute technician covers vacation/reserve duty/time off for the regular technician. The client has no employer-employee relationship with the technician.